POLICY ON RESPONSIBLE SOCIAL GAMEPLAY

Last modified: 09/05/2024

Introduction

Riverano Ltd ( “Company”, “we”, “us” or “our”) is committed to creating a secure and responsible social gameplay environment. Our primary goal is to ensure that while you participate in the diverse social gameplay experiences we offer, you remain aware of the potential risks that can be associated with social gameplay.

Therefore, as part of our mission to deliver our users the most exciting social gameplay experience, we’ve designed this Responsible Social Gameplay Policy (the “Policy”) to support your journey through our services and to help you maintain a balance between enjoyment and responsible social gameplay.

The Responsible Social Gameplay Framework

This Policy should be read in conjunction with and is complementary to our TERMS OF USE.

We may at any time amend this Policy. For information on how we may amend this Policy, please see Section 2 of the TERMS OF USE. Therefore, you should check this page periodically.

Balanced Social Gameplay Habits



1. The Company advocates for a mindful approach to social gameplay, emphasizing its role as one component of entertainment and leisure. We believe it is imperative that social gameplay remains a recreational activity and not a predominant daily focus.
2. To facilitate a mindful approach to social gameplay, we encourage you to periodically reflect on your gameplay behavior. You can do so by considering the following questions, and being mindful that affirmative responses to any of them might indicate that you need to examine your social gameplay habits:
   1. Time Management: Do you often spend more time on social gameplay than intended, neglecting work, family, or social obligations?
   2. Financial Impact: Have you found yourself making purchases that you cannot afford, leading to financial stress or debt?
   3. Mood Alteration: Do you turn to social gameplay as a way to escape from real-life problems, stress, or depression?
   4. Neglect of Other Activities: Has social gameplay taken precedence over other hobbies, interests, or daily activities that you once enjoyed?
   5. Relationship Strain: Have your relationships with family, friends, or colleagues suffered due to the amount of time or money you spend on social gameplay?
   6. Inability to Stop or Reduce Social Gameplay: Have you made unsuccessful attempts to cut down or control your social gameplay?
   7. Concealment and Lies: Do you hide the extent of your social gameplay from others or lie about how much time or money you spend on social gameplay?
   8. Neglect of Self-care: Has your physical or mental health deteriorated due to social gameplay, including neglect of personal hygiene, sleep, or eating habits?
   9. Withdrawal Symptoms: Do you feel restless, irritable, or anxious when trying to cut down or stop your social gameplay?
3. If you find that any of your responses to these questions are positive, we strongly recommend you seek professional guidance and support. The Company is committed to providing a safe social gameplay environment and encourage responsible social gameplay practices among all our users.




Support Services for Social Gameplay Management


For individuals experiencing challenges or difficulties with their social gameplay habits and notice behavioral patterns that indicate a need to take a break from the social gameplay which we offer, we recommend doing research and seeking help and advice from organizations that can help.


Please see the following links for more information:
1. Game Quitters: Video Game Addiction - Treatment, Symptoms, and Causes - Game Quitters
2. Addiction Center: Video Game Addiction - Get Help Today
3. Smart Mobile Gamers: TopTIps (smartmobilegamers.org)
4. Compulsive Video Gamers, Gaming Addicts Anonymous: Gaming Addicts Anonymous – A recovery program and fellowship for compulsive video gamers
5. On-Line Gamers Anonymous: Welcome to On-Line Gamers Anonymous®! | On-line Gamers Anonymous; (olganon.org)


Please be aware that these organizations are independent support services and are not connected in any way to the Company.




Setting Purchasing Limits



1. The Company offers fun, free-to-play social gaming, that doesn’t require you to make any purchase in order to enjoy the diverse social gaming experiences we offer. However, for those opting to make purchases through our services, it is possible to practice financial prudence and to set purchase limits.
2. You can set your own purchase limit on a daily, weekly, or monthly calendar basis by visiting the Responsible Social Gameplay settings in your Account. Once you reach the purchase limit, you will not be able to make additional purchases until the chosen time period has passed.
3. The purchase limit will take effect immediately. You can change the limit by visiting Responsible Social Gameplay settings in your Account.
4. If at any point you notice that the purchase limit was not applied, or was applied incorrectly, contact our customer support team immediately by emailing to [email protected].




Requesting Account Closure or Self-Exclusion




1. If you wish to take a temporary break from using our services or permanently terminate your access to them, you can do so by contacting our customer support on [email protected] and requesting to take a break or stop playing.
2. Once contacted, our team will email you all the available options, so you can choose the one that best suits your needs. After you have selected your preferred option and notified customer service about it, your request will be processed accordingly.
3. Please note that if self-excluded, you will be able to access your account and request redemptions but will not be able to purchase or play in Gold or Sweep mode. You would only be permitted to re-open your account proactively contacting our customer service team via [email protected] and completing a re-activation form.
4. If at any point you notice that the temporary break or self-exclusion was not applied, or was applied incorrectly, please contact our customer support team immediately by emailing [email protected].
5. IN THE EVENT THAT YOUR ACCOUNT IS TERMINATED FOR BECOMING "INACTIVE" UNDER SECTION 5 OF THE TERMS OF USE AND AT SUCH POINT OF TERMINATION OF YOUR ACCOUNT: (I) YOU HAVE SELF-EXCLUDED IN ACCORDANCE WITH THIS RESPONSIBLE SOCIAL GAMEPLAY POLICY; AND (II) YOU HAVE IN YOUR ACCOUNT REEDEMABLE SWEEPS COINS WHICH HAVE NOT BEEN REDEEMED, YOU SHALL HAVE 21 DAYS FROM WHEN YOUR ACCOUNT IS TERMINATED TO REDEEM THE REDEEMABLE SWEEPS COINS IN YOUR ACCOUNT. FOR FURTHER INFORMATION PLEASE REFER TO THE TERMS OF USE.





Safeguarding Against Underage Social Gameplay



1. The Company enforces stringent age verification protocols to ensure a safe and appropriate social gameplay environment. However, with the internet being easily accessible, we strongly advocate for responsible management of devices and accounts in households with underage individuals to prevent access to unsuitable content.
   
   
   Tips for parents:
   1. Safeguard your username and password.
   2. Avoid leaving your computer or device unattended while logged into your account.
   3. Refrain from using the “Remember Me” feature on shared devices, especially if they’re used by children.
   4. Exercise caution regarding minors' use of all electronic and mobile devices.
   5. Keep bank cards and account information out of children’s reach.
   6. Ensure that minors (under 18) do not engage in any gaming activities intended for adults (18+).
   7. Utilize filtering software to prevent children from accessing inappropriate online content.
   8. If you share your device with friends or family under the legal age for online social gaming, we recommend restricting their access to such platforms.





1. .For additional information or support, please contact our customer support team by emailing to [email protected]