HomeFrequently Asked Questions

Frequently Asked Questions

Gold Coins are virtual coins that let you enjoy casino-style games in a fun and social environment on

Here's how it works:

- Gold Coins are completely free to use and are awarded when you create an account and log in daily.
- You can also snag Gold Coins through our exciting promotions, contests, or by purchasing them from our Coin Store.
- Playing games with Gold Coins gives you the chance to win even more Gold Coins! It's all about the thrill of the game.

Please note, though, that Gold Coins are for entertainment purposes only. They don't have any real-world value and can't be exchanged, redeemed, or transferred.

Playing games in Sweep Coins mode is a fun way to participate in sweepstakes for a chance to win additional Sweep Coins, which can be redeemed for prizes!

Sweep Coins are virtual coins available exclusively for use on .

Here's how you can get here:

- They're awarded for free when you create an account, log in daily, or send us a written request.
- You’ll also receive free Sweep Coins as a bonus gift when purchasing certain Gold Coin packages in the SweepSpot Coin Store.
- You'll also receive free Sweep Coins as a bonus gift when purchasing certain Gold Coin packages in the Smiles Casino Coin Store.
- Additionally, you can win Sweep Coins through site promotions, contests, and our social media events.

It's important to note that Sweep Coins are never available for purchase on the Coin Store or elsewhere.

Two Types of Sweep Coins:
- Unplayed Sweep Coins
- Redeemable Sweep Coins

Whenever you're awarded Sweep Coins (regardless of the reason), they start as Unplayed Sweep Coins. Once you use Unplayed Sweep Coins to join sweepstakes games, any prizes you win are credited back to your account as Redeemable Sweep Coins.

When you use Redeemable Sweep Coins in games, any winnings earned from those entries will also be credited as Redeemable Sweep Coins.

Redeeming Sweep Coins:
Redeemable Sweep Coins can be exchanged for exciting prizes once you meet the redemption requirements.

We've made it simple and convenient to purchase Gold Coin packages! Just visit our Coin Store, where you'll find a variety of packages to choose from.

Click here to browse and purchase Gold Coin packages now!

If you have any questions or need assistance, Please contact support on [email protected]

You can easily claim free Sweeps Coins by mailing a postcard to us - no purchase necessary!

For full details on how to participate, please refer to section 5.1.5 in our Sweepstakes Rules.

We're here to help if you have any questions along the way!

Absolutely! It is possible to play our games for free—no purchase necessary!

We provide plenty of ways to claim free Gold Coins and Sweeps Coins so you can enjoy the fun. Here's how:

1. Sign Up on
Create your account and receive an initial package of free Gold and Sweeps Coins to try out our games in both play modes.
Note: Phone verification is required to participate in Sweeps Coins play mode.

2. Mail In a Request
Send us a written request to receive free Sweeps Coins.
Be sure to check out our Sweepstakes Rules for detailed instructions.

3. Participate in Promotions
Follow us on social media and keep an eye on your email for promotions and contests that award winners with Gold and Sweeps Coins.


We offer a variety of ways to play for free with both Gold Coins and Sweeps Coins! Visit our Promotions and Offers section to explore all the options.

You can also find more details on alternative methods of entry in our Sweepstakes Rules.

We want you to enjoy our games and rewards, but if you haven't used any Gold Coins for Gold Coin game play or Sweeps Coins for Sweeps Coin game play for 60 consecutive days, your account will be considered inactive.

If your account becomes inactive, we reserve the right to revoke and remove any Gold Coins, Sweeps Coins, or Redeemable Sweeps Coins associated with it. Unfortunately, we're unable to restore these coins once they've been removed.

To keep your account active and your coins safe, simply log in and play regularly.

We accept purchases made by Visa or Mastercard.
Very soon you will also be able to use ApplePay. 

You can easily view your purchase history in the My Account section.

We've become aware that some users may be considering disputes on recent payments. It's important to understand the serious consequences.

Fraudulent disputes or chargebacks can lead to criminal prosecution if escalated to law enforcement. Our Fraud and Security team investigates all claims and reports fraudulent activity to authorities.

Additionally, submitting fraudulent disputes can result in blacklisting by major U.S. credit bureaus, harming your credit and ability to open or maintain bank accounts and credit cards.

Please think carefully before taking such actions. If you have questions, reach out to us for help. We're here to ensure a fair and secure gaming environment.
Please make sure you have entered the correct card details.

Please check if your card has sufficient funds.

Please check if your card has reached a daily/weekly/monthly transaction limit.

Please try to use another card or contact your bank.

Please feel free to contact our support team at any time for further assistance.
We prioritize the security of your personal and financial information. Please be assured that all credit card and bank account details used for purchasing virtual credits are not stored on our servers. All transactions are processed through trusted and experienced third-party payment processors, ensuring that your data remains safe and secure. You can confidently purchase credits and enjoy our games, knowing that your information is fully protected.
Please contact [email protected]

Please log out from your account and log back in again.

Sometimes it can take a couple minutes for the transaction to be cleared and credited to your account.

If the coins are still not added, please feel free to contact our support team at any time for further assistance. Please make sure to add any additional information that could help us resolve the issue. (Date, amount, Transaction ID number)

Unfortunately, to make a purchase, the payment details must match the personal details you provided when creating your account.

If you need to update your personal information, please reach out to our support team, and we'll be happy to assist you!

You can redeem your Redeemable Sweeps Coins for prizes at a value of 1 SC = $1.

To submit a redemption request, your account must be fully verified. Only Redeemable Sweeps Coins are eligible for redemption—Gold Coins and Unplayed Sweeps Coins cannot be redeemed.

You'll need a minimum balance of 100 Redeemable SC to request a redemption.

Once your account is verified, you can easily access the Redeem page in the My Account section and follow the simple steps to request a redemption.

After submitting your request, the redemption balance will be deducted from your account, and a Payment Specialist will review it. Once approved, your redeemed amount will be converted into USD at the rate of 1 Sweeps Coin = 1 USD, and processed to your chosen payment method.
In order to process a redemption request you will be required to upload a copy of your government issued ID.
All redemptions will be sent via Bank Transfer.

If you made a deposit using Visa or Mastercard in the last 6 months, all redemptions, up to the value of your total purchases in this period will be sent back to the original card. Any additional redemption amount will be sent via bank transfer.
Yes! You can claim free Sweeps Coins without making a purchase through our registration offer, daily free gift, or mail-in offer.

While making a purchase is not required to redeem prizes, you’ll need a fully verified account and a minimum balance of 100 Redeemable SC to redeem your prize.
We aim to process all redemptions within 48 hours.

It could take up to 3-5 working days to then reach your bank account depending on your chosen payment method.

If you have any issues outside of these time periods please contact support.
You can easily view your redemption history in the My Account section or click here to access it directly.
Yes, you can cancel a redemption at any time during the first TBC hours after submitting your request.

Any cancelled redemptions will be returned to your Redeemable SC balance.
If you're located or registered in New York or Florida, there's a cap of 5,000 USD on any Redeemable Sweeps Coins won from a single spin, play, or equivalent.

Before redeeming 600 USD or more in Redeemable Sweeps Coins over one calendar year, you'll need to provide us with an updated address and social security details. This information is necessary for us to comply with tax regulations and may be shared with the appropriate tax authorities.

If we don't receive this information, we may suspend your redemption requests until it's provided to our satisfaction.

You are solely responsible for filing and paying any applicable state and federal taxes, duties, or fees on any Sweep Prizes or Redeemable Sweeps Coins you receive.

For more details on taxes, refer to section 11 in our T&Cs.

The minimum amount you can redeem is 100 SC. There is no maximum.
Please contact [email protected]
The main reason for the identity verification process is to ensure your account's security and protect it from potential threats.

In order to make a redemption, you'll need to verify your ID so that it matches the details on your account. This is only required for your first redemption request.

If you make any changes to your personal details, you'll need to verify your ID again each time the account details are updated.
When you make your first redemption request, you'll be prompted to upload your ID documents for verification.

Our support team will review your documents and will notify you via email once the verification is complete.

If you have any issues during this process, don't hesitate to reach out to our support team—we're here to assist you!
To verify your identity, we typically require two forms of ID:

Government-issued photo ID, such as a driver's license, passport, or state ID card.

Proof of residential address, like a bank statement, utility bill, council bill, or US Social Security card.
We aim to review your documents as quickly as possible, but please allow up to 72 hours for processing.

If you have any questions or need assistance after this time, feel free to contact support.
Creating your account is quick and easy! You'll just need to enter the following details:

- Email address
- Username
- Create a password
- State of residence
- Mobile number

As part of the account creation process, we'll verify your email address by sending you a short code. Once you confirm it, your account will be set up. This step helps ensure we have a valid way to contact you if we ever need to reach you regarding your account.

If you plan to use Sweeps Coins, we'll also need a valid phone number. We'll send an SMS with a short code to verify it, and once that's confirmed, your account will be fully ready for Sweeps Coins play!
18 or the age of majority in your state of residence.
Unfortunately, the following states are not permitted to use sweepspot.com:

- State of California
- State of Connecticut
- State of Delaware
- State of Georgia
- State of Idaho
- State of Kentucky
- State of Louisiana
- State of Maryland
- State of Michigan
- State of Montana
- State of Nevada
- State of New Jersey
- State of New York
- State of Pennsylvania
- State of Rhode Island
- State of Tennessee
- State of Washington
- State of West Virginia
Currently, all account access is restricted to the United States.

If we suspect you're using a VPN to access your account, we may block your account and prevent access.
To update any of your personal details, please reach out to our support team, and we'll assist you with the process.
If you've forgotten your password, you can easily reset it by clicking here.

If you continue to experience issues, please don't hesitate to contact our support team—we're happy to help!
You can set your own purchase limits on a daily, weekly, and monthly calendar basis. These limits are set in US Dollars.
To change your purchase limit settings, visit the Responsible Play settings in your Player Account.
To track your spending against your purchase limit settings, visit the Responsible Play section of your Player Account.
Yes, you can remove your purchase limits completely through the Responsible Play section of your Player Account.
If self-excluded, you will be able to access your account and request redemptions but will not be able to purchase or play in Gold or Sweep mode.
You would only be permitted to re-open your account by proactively contacting our customer service team via [email protected] and completing a re-activation form.
If you wish to take a temporary break from using our services or permanently terminate your access to them, you can do so by contacting our customer support on [email protected] and requesting to take a break or stop playing.

Once contacted, our team will email you all the available options, so you can choose the one that best suits your needs. After you have selected your preferred option and notified customer service about it, your request will be processed accordingly.
Please contact support, including details of any error messages you receive.
Not all web browsers are fully supported e.g. FireFox. We recommend you use either Chrome or Safari as your chosen browser to ensure the best performance.
Each and every game will have a slightly different way to adjust your stake.
You can do this by clicking on the coin icon within each game.
Should you have any issues please contact support.